Hihi, here are some quotes from the book:
CUSTOMER: Do you stock Nigella Lawson under 'sex' or 'cookery'?
BOOKSELLER: It's a tough call, isn't it?
CUSTOMER: Have you read every book in here?
BOOKSELLER: No, I can't say I have.
CUSTOMER: Well you're not very good at your job, are you?
... And here's a recent experience from yours truly in EB Nicolway:
CUSTOMER: Can you tell me where the nearest bookshop is?
ME: ...You're standing in it...
This is a must-read for all booksellers - and customers! Read it and weep:)